Hello Sangeeta,
 I hope this email finds you well. I wanted to take a moment to express my sincerest gratitude for the exceptional service you provided in assisting us with adding our newborn baby to our insurance policy. Your prompt and efficient handling of our request was truly remarkable, and we are immensely grateful for your efforts.

Your assistance made a significant difference during what could have been a stressful time for us. Your professionalism and dedication ensured that the approval process was completed swiftly.

Your commitment to customer service is commendable and greatly appreciated. It is evident that you take pride in your work and go above and beyond to assist your clients. Your responsiveness and attention to detail have not gone unnoticed, and we are truly thankful for your support.

Once again, thank you for your outstanding service. We are grateful to have you as our insurance SPOC and look forward to continuing our relationship with your esteemed company.

Sabesh & Mohana,

Dear Gagan,
 I trust this message finds you well. I am writing to express my sincere gratitude for your invaluable assistance and unwavering support throughout the recent insurance claim process.

Your proactive involvement not only streamlined the complexities of the claim but also contributed significantly to making the entire experience considerably more manageable for me. Your dedication and professionalism did not go unnoticed, and I am truly grateful for your efforts.

Additionally, I want to extend my appreciation for your compassionate approach during a challenging time. Your availability for hospital-related inquiries and the genuine care you demonstrated were reminiscent of a supportive family member, providing much-needed comfort during the tough days of hospitalization for my mother.

Once again, thank you for your exceptional service and genuine concern. Your commitment to excellence has made a lasting positive impact.

Vaibhav Deshpande,

Sr. Director | Enterprise Architecture and Strategy | Gartner India

Dear All,
 This mail comes as a special thanks to the entire Paramount team for their fast-track services on insurance -Pre auth to cashless to post hospital claims etc. A special mention to MS Jyoti Maurya for her unending support extended during my father’s hospitalization in last 1 year. As I am based out of Bangalore and my parents are in hometown Kanpur, coordination on the insurance becomes very tensed exercise for me and such times I look forward to the TPA services. I must admit that in the last 1 year, my father was hospitalized for 3 times and MS Jyoti stepped in with her updates, support and did everything which could put me to ease and help move the request fast for approval.

Her assurance and her availability to answer my queries has really helped me and family a lot and have the best experience of Insurance coverage for my parents.

I wish MS Jyoti and the entire TPA team a very best .This human touch ,timely help ,regular updates, and full-on support has really helped my family .

Mamta Srivastava,

Global Delivery Learning Lead-Applications Service Line | DXC

Hi Sharad,
 Thanks a lot for the help and support which me and my family received from your end during the discharge formalities of my father on 9th March 2024.

You are very spontaneous and addressed all our quarries in a very short span of time nicely. This means a lot to us.

It’s a pleasure connecting with you.

Avishek Sanyal,

Assistant Vice President | Anacity India and Anacity Business | ANAROCK Group Business Services Pvt. Ltd.

Hi Sharadji,
 Since yesterday your with me in this journey without looking the time. I called you in early morning sometimes late in night in which you were always available. Support today i recieved from you was truly a customer delight.

Once again sharad ji thank you. Every word is less right now.

Sumit Loshali,

Manager | Kohler

Dear Ayush & Team,
 I would like to thank you so much for all your kind support during the last week emergency.

It was really very much help full that you made it to maximum amount as cash less for which on total amount of 405018 we paid about 27,000.

Really appreciated and am happy with the service you provided. Also looking forward with same in future if any.

Roselien Helen,

Senior Travel Counselor | TRAVELER CARE SINGAPORE | AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

Hi Shrinidhi & Hema,
 I would like to share my feedback on Reimbursement claim for Rasika Ishtaling Kolhar. Initially though we faced many challenges and many obstacles to process claim with constant help and guidance with patience Shrinidhi & Hema helped resolve queries. Finally, have received final settlement with some deductions.

Ishtaling Kolhar,

Optum

Hi Prasoon,
 I would like to extend my gratitude and thanks for all the help and prompt response which has been received by you and team Paramount helpdesk while processing my mother and my child’s hospitalization claims.

Both happened in the non-cashless hospitals but I have experienced zero problem in getting my claim processed later, I think in less than 10 days or may be less, which was beyond my expectation.

Thanks much for the quick turnaround.

Ginny Chawla,

Optum

Hi Chandramouli,
 I thank you for the swift claim settlement last night in a very short notice. I really appreciate the help in this regard considering the general ward conditions and non-availability of the rooms in Apollo.

My daughter is home now, Please keep up the good work.

Mushtaq Ahmed B,

Optum

Dear Ms Aditya Babu,

 I hope this email finds you in good health. I am writing to express my heartfelt gratitude for your invaluable assistance during the recent claim settlement process. Your dedication and expertise have had a significant impact on me, and I am sincerely grateful for your unwavering support.

Your attention to detail, prompt responses, and thorough guidance have expedited the settlement process and alleviated much of the stress associated with it. Your commitment to excellence and professionalism sets a commendable standard.

I am grateful for the time and effort you have put in to ensure a smooth and efficient resolution. Your expertise has been instrumental, and your kindness in addressing our concerns has not gone unnoticed.

Once again, I thank you for going above and beyond in assisting me through this process. Your exemplary service has undoubtedly left a positive impression, and I am grateful to work with someone of your calibre.

I wish you continued success in your endeavours.

Warm regards,

Ashwin,

PM - Talent (Emp. Experience) | Piramal School of Leadership, India.

Hi Suraj Balan,
 My mom was recently diagnosed with 4th stage colon cancer and had to undergo a surgery at Jupiter hospital , Thane. It was an unplanned one and she had to be operated on in less than 24 hours to save her life.

The initial approval took very long and I had to pay 1.25 lacs as a deposit as Jupiter kept saying that Paramount was taking too long to send the initial approval. In the meantime, I reached out to Suraj Balan via my Senior HR manager, Nikita Sarangi and from then on, Suraj followed up and ensured that all approvals were given asap. He also stayed in touch with me during her stay and ensured that the final approval for discharge was given without delays.

He is also still in touch with me as her chemotherapy is ongoing and is always quick to respond to my messages and approvals. I would like to appreciate him and thank him for the same.

I was disappointed with the time taken for initial approval though, it took almost 48 hours and there is definite scope for improvement as not everyone will be able to pay such a huge amount as a deposit failing which the hospital holds up critical surgeries.

@Nikita Sarangi Thank you for your help and intervention as well.

@Suraj Balan Thanks for your help & quick responses. She still has 4 more chemo sessions to go through and I am counting on your continued support.

Ms. Dawn Young,

Communications | Colgate

Hi Mahender,
 I am writing to express my sincere thank you for the timely response and support which you’ve provided throughout past few months. Your efficiency and patience during this tenure is highly appreciable it also contributed significantly to the timely processing of reimbursements.

@Sharad Srivastava Thank Your for your professionalism and willingness to go above and beyond it is highly appreciated. Again Thank you for the exceptional support. 😊

Tanushree Saha,

HR Officer | RioTinto

Dear Gagan,
 I trust this message finds you well. I am writing to express my sincere gratitude for your invaluable assistance and unwavering support throughout the recent insurance claim process.

Your proactive involvement not only streamlined the complexities of the claim but also contributed significantly to making the entire experience considerably more manageable for me. Your dedication and professionalism did not go unnoticed, and I am truly grateful for your efforts.

Additionally, I want to extend my appreciation for your compassionate approach during a challenging time. Your availability for hospital-related inquiries and the genuine care you demonstrated were reminiscent of a supportive family member, providing much-needed comfort during the tough days of hospitalization for my mother.

Once again, thank you for your exceptional service and genuine concern. Your commitment to excellence has made a lasting positive impact.

Regards,

Vaibhav Deshpande,

Sr. Director | Enterprise Architecture and Strategy | Gartner India

Dear Mahender,
 I am writing this mail to express my gratitude and appreciation for the support that you have provided me for my insurance process. You have shown at most commitment and sincerity in extending your support when I needed it the most. Like any other insurance user, I was most sceptical about the service that I would receive during my hospitalisation but unlike my expectations you have ensured that all my requests were addressed timely. People like you would change a person's notions about insurance and its workings that Paramount TPA is always there to help and assist. I would also like to appreciate the time that you have taken out of your Sunday to respond to my calls and guide me in the right direction. I hope you and wish you all the very best for your carrier at Paramount TPA and wish to see you growing higher in your role. May this year be filled with joy and happiness for you and your family.

Fahad A Nizar,

Michelin

Hi Dushyant,
 Thanks for your note and I confirm that all of my claims have been processed.

I would also like to take a moment here to recognize the help that you have extended to make the process hassle free and super smooth. Your proactiveness in communicating the actions required to status updates was no less than perfect. Insurance claim processes are always seen as cumbersome and time consuming however your assistance made it super easy. From hereon you will be my go to person at Paramount. Your team is lucky to have you 😊
Thanks again for all your help – Cheers!

Pranav Trivedi,

Rio Tinto

Dear Abhishek,
 We would like to thank you for the excellent support provided to me today for granting cashless approval for my son adbhut. The level of commitment shown by you is really commendable.
Thank you once again and keep it up.

Ritesh,

IVP

Dear Preethi and the Banglore PHS with the Paramount TPA Team,
 I hope this message finds you well. I am writing to express my deepest gratitude for the outstanding support and dedication you have demonstrated in resolving a long-term stretched insurance settlement issue.

Your tireless efforts, attention to detail, and relentless pursuit of a resolution have not only alleviated the stress associated with the prolonged settlement process but have also showcased a level of professionalism and commitment that truly sets you apart.

Throughout the entire journey, Preethi, you have consistently exhibited exceptional communication skills, keeping me informed at every step of the way. Your ability to navigate complex insurance procedures and your proactive approach to addressing any challenges that arose were truly commendable.

The Banglore PHS and The Paramount TPA team's collaborative spirit and cohesive efforts have played a pivotal role in expediting the resolution of this matter. It is evident that your team operates with a customer-centric mindset, and the positive impact of your collective efforts has not gone unnoticed.

I want to express my sincere appreciation for the high level of competence and empathy displayed by Preethi and the entire The Banglore PHS and The Paramount TPA team. Your commitment to excellence has not only restored my faith in the insurance process but has also left a lasting positive impression.

Thank you once again for going above and beyond in delivering exceptional service. I look forward to continuing any future insurance-related endeavors with the confidence that I am in capable hands.

Anil Pawar,

Senior Backend Engineer | Ecosystem | Pi | Titans

Hi Team,
 My experiences with Paramount have always been exceptional. From the time the patient was admitted until they were discharged, Paramount made sure that everything went smoothly. I want to thank Hema for her understanding of the urgency of the situation and for helping me to speed up the approval and other processes. Of course, special thanks and kudos go to Shrini, who has always supported and helped me throughout the entire process.

Himanshu,

Lead- Senior Software Engineer | Optum

Hi Team,
 I want to convey my deepest gratitude to Vimla Gupta Mam, Mr. Ashish Bisht and Team for helping me out in resolving my mother’s insurance top up and claim issue very quickly with proper communication delivery and information regarding the same which helped me in handling hospital TPA dept.

I specially want to thank Mr. Ashish Bisht who went beyond his capacities to cooperate with my issue even on the day of his holiday. It helped me a lot.
Thank you Team for understanding my issue and took necessary action regarding the same.

Sweta Sengar,

Optum

Hi Prasoon,
 I sincerely appreciate your prompt assistance and your efforts in supporting this approval.
Thank you for your late-night answer and sharing the approval for Top-up the claimed amount.

R Vishnu,

Optum

Hi Mamta,
 I would really like to thank and appreciate the concern and help provided by Mamta in understanding and resolving the case.10/10 for the empathy and concern she showed towards the trouble I was facing and took the problem to the closure. Thank you Mamta once again for all your support.

Akshay Vardhan,

Optum

Hi Uttam,
 Thank you for your guidance Uttam, Really appreciate the way you have helped me to understand the error on my part and the corrective measure that I had to take.

Tej,

KPMG

Dear Sudipta,
 Heartfelt gratitude and thank you for all the help you did yesterday for my case. Despite of my documents reaching your office late, you made happen a turnaround clearance within 20 minutes which is highly appreciated and never have in my experience seen such a dedicated proactive support and handholding during such difficult time.
I would call out to the seniors marked on this email to please recognize her as she is truly a valued talent that you have, she has displayed both work excellence and at the same time had patience and empathy ensuring it’s a good experience for the end customer.

Justin George,

Assistant Vice President - (HR) | HRMUSTER Technologies | Management | Transformation

Hi Hema,
 I just want to thank you from bottom of my heart. Not just helping me for reimbursement but also for hearing me when I was angry. Without your involvement, I would have just fighting with paramount team whether they have received my document or not. You made everything simple for me.
@Rajput, Nimesh : Big Thank you for directing me to reach out to Hema. I really appreciate it.

Suraj,

Optum

Hi Sharad & Dushyant,
 I want to say thank you so much to both of you for your extraordinary support during my father’s cataract operation on 7th of October which helped us in to close the hospital existing formality in smooth manner. There appeared to be some confusion from hospital’s end (sending the summary / claim details at incorrect email ID), which was perfectly handled by Sharad in a quick & efficient manner.

Vikas Singh,

Manager, Closing & Reporting | RTA Pacific Operations

Hi Anniyamma.S,
 I hope this email finds you in good health and spirits. I am writing this email to express my sincere gratitude and appreciation for the assistance you provided me during my recent hospitalization.
As you are aware, I was hospitalized for a minor surgery and had opted for a cashless insurance claim. I must say that your guidance and support during the claim process made it a lot easier for me and my family. Your timely response to all my queries and the proactive approach you took in ensuring that the claim was processed quickly is truly commendable.

Sagar Dudhanikar,

Infineon Technologies India Pvt. Ltd.

Hello Nidhi,
 Thanks allot for your quick response to close this claim. Without you it is not a easy task when it comes to reimbursement process.
Surely I can say , you are the gem in paramount TPA and addressing / clarifying doubts and providing necessary information to customers. Once again I can appreciate your efforts and help.

Harish Nagella,

LEGATO

Dear Bhupender,
 I wanted to take a moment to express my sincere gratitude for all of your help in getting my insurance policy in place on time. Your dedication and hard work to ensure that everything was processed quickly and efficiently were greatly appreciated. I truly appreciate the time and effort you took to answer all of my questions and concerns, and your willingness to go above and beyond to make sure that everything was taken care of. Your commitment to providing excellent customer service is truly commendable, and I am grateful to have had the opportunity to work with you. Thank you again for your outstanding efforts and for making the insurance process a smooth and stress-free experience.

Priyanka,

DXC Technology

Hello Team,
 I was informed timely every time on the status of the claim. I was contacted for explaining the deficiency letter and required documents. Mr. Chandramouli was providing excellent support in explaining the process and helping me with details whenever required. I have never seen such a polite and respectful healthcare executive in previous TPAs I have worked with. I appreciate all the efforts to keep the process simple and smooth. I thank you for all the support and the work you do.

Ganapathi Subramani,

Optum

Hi Shrinidhi,
 This is regarding the reimbursement claim 5978416. I would like to appreciate all the help from you for processing the claim soon, for providing me with information on the required documents to be submitted and for providing me with timely updates on the status of the claim. Appreciate all your help during the tough times. Wishing you good luck.

Shravani Sree Ravinuthala,

Optum

Dear Shrinidhi,
 I want to thank you paramount TPA and especially you for all the efforts and cooperation on your part, be it answering my calls on time, Continuous follow ups and providing regular updates to me till the process was completed you been a great human to be honest. Really grateful and keep up the same work with everyone god bless you and your family shrinidhi.

Vivek Xavier,

Clin Admin Coord Sr, Housecalls Contact Center | Optum Health

Hi Shrinidhi,
 This is in regard to the cashless claim that I had initiated for my mother’s hospitalization for the bilateral Total Knee Replacement surgery. I would like to give a big thanks, to you and your entire team mates who supported me during this tough time by resolving all my queries and initiating the cashless process and approvals within no time. To be the honest the whole process was smooth and hassle free for us . Your constant moral support and efforts helped us to get through this tough times is appreciated and we were at peace.

Paulomi Das,

Optum

Hi Team,
 I would like to thank paramount team in handling my wife's insurance approval for her ongoing treatment at MAX Vaishali hospital. I like to give my gratitude to Mamta Mam who coordinate for my claims and provide status. I hope that I would continue to receive such a good service in future as well. Thank you, team paramount for the outstanding support.

Amit Kumar Jain,

Optum

Hi Team,
 Thank you so much for the quick response. I really appreciate the efforts put by the team for making the process so smooth.

Sunil Koli,

Optum

Hi All,
 Recently my mother got admitted in KIMS Gachibowli hospital and in the process of understanding the health card and other details I was lost and confused. Then I contacted Hari and he gracefully & timely helped me with all the details. He was patient in listening to me and was very understanding. But while discharging was when I was extremely happy/delighted because he not only looked at the Claims closely but also indicated me that they are charging me extra 35k. And when I enquired and Hari personally spoke to the Billing department and solved the excess charges that was asked to be paid OOP. I am extremely Thankful to Hari, who was helping me through-out this experience. Thank You Hari \uD83D\uDE0A and Paramount Team.

Uday Tiruvanallur,

Optum

Hello Team,
 Thank you so much for your quick response and immediate assistance in the emergency times. I really thank and appreciate Dushyant for explaining me all the information clearly.

Rajasree Pothunaku,

Info Sec Risk Analyst, Optum Global Advantage || India ||

Hello Team,
 This is just a satisfactory feedback e-mail regarding my recent claim ID 31807. Customer support on phone was great. Quick response on call. The time of discharge specially Dushyant who were managing my case called to me and make me sure to be discharged on time. He also updated me with the status when it was required. Thank you all who supported me whenever it was required.

Ratish Thakur,

Optum

Dear Mr. Manish,
 I wanted to take the time to thank you for your help and support. Your timely assistance was much appreciated, and I just wanted to express my gratitude for all that you do as and when required in cases of late night discharge or some cases on weekends. Thank you again for all of your hard work, time and efforts.

Mansi Golvankar,

Sr. Manager-Admin - Ashapura Group of Industries

Dear Sunil Dutt,
 Thank for your quick turnaround.
I was dealing with Paramount more than a decade from my previous organizations and in my experience you are doing an exceptional service to the clients among other TPA in this industry. Even now you proved that the support you have extended on my claim settlement was outstanding. It was really an hassle free process on claim reimbursement.
Keep you the good work!

Mr. Sujai Prathap,

Advisor Finance - DXC Technology

 I really appreciate the quick and personized support I got from Mr. Sunil Dutt. It is already a very difficult times when a person requires insurance claims and getting this kind of amazing support from people like him really helps you to fight back with ease.
We should definitely have people like him in the support team who can help you getting your claim processed at the earliest which is a much need of that time. Thank you again for your incredible assistance.

Mr. Nitin Bansal,

AMS Bid Manager - DXC Technology

 A very big Thank You to Members of H and A Policy Depth. of AMC with reference to Shreya, Jhanavi, Chandani and also Rahul Kavle of Paramount Health Services and of course my Dear Friend Dr. Nayan Shah.
I have no words how to appreciate and thank you all for the financial services offered to me on an urgent basis to have my surgery in time and later settling the Hospital bill promptly which enabled me to take leave of the hospital on the 3rd day of my surgery. May God Almighty Bless You All.

Dr. Dilip S. Naik.

ASSOC. OF MEDICAL CONSULTANTS

Hi Vijay,
 I would like to share my experience with the below TPA members who inspired me and my family with their timely actions. Sunil, Kamlesh and Vijay Tiwari, It was a heart breaking moment for us to get my son admitted in the hospital for a surgery and the above TPA members were empathetic, compassionate and their human touch in what they did in processing my cashless claim in a quick manner was truly awesome. They were very supportive in processing my claim and their responses were swift which helped me to have a smooth discharge with a very good experience. I want to express my personal gratitude for their genuine efforts, flexibility and willingness to assist anytime which contributed to this experience especially when we go through such highly emotional moments in our life. It is very difficult to find such committed professionals who are dedicated to their work, diligent in their efforts and walk the extra mile when required. I congratulate the organization for having such members who are empathetic and skilful who work beyond the call of duty to achieve customer ecstasy. They are truly an asset to the organization and it is important to recognize them. Please pass on my sincere appreciations to each one of them and I congratulate the organization for having such employees.

Regards,

Rajkumar Socrates Manoharan

Manager, HR Shared Services, Onboarding Team
DXC Technology

Dear all,
 Very good morning. This is to place on record here my sincere thanks and heart felt appreciation to all of our Insurance team / colleagues, our TPA – Paramount Health Services, Marsh team etc. connected with Atos GIT Parents / In laws Mediclaim policies for all of your continuing help and support till date on my family / in -laws’ health situation/ hospitalisations. Especially a very special thanks to Benny Mudaliyar – our CRM from Paramount who has always been available whenever the situation demanded me to talk to her for her guidance and support Though being a holiday, It was only with Benny’s quick help and support on Sunday last (11th sept) that we could ensure the timely discharge for my Mother from Apollo Hosp post her Angioplasty procedure.

Best regards,

Ramesh Karur

Head - Resourcing & HR Framework
Atos IT CIO Office

 Thanks Suraj for the effort put in as an exception case. Highly appreciate for the support extended.

Sujithra Nair

Human Resources - EBT
TATA CAPITAL LIMITED

  I would like to thank you Bhushan Kharat & Meenakshi Mission Insurance team for the excellent support provided to us yesterday for granting cashless approval to Saradha A. The coordination between the Meenakshi mission hospital team, Insurance Company, and the TPA was fantastic, the process was very smooth. I also appreciate the way you communicated and fulfilled the commitment of providing the approval in time. Paramount mWise app is very handy and it was useful for instant updates about the claim process. Thank you all.

Subramaniyam

General Manager
ATOS

Dear Team,
 It has been an superb experience with PHS TPA especially Mr Akshay who went out of the way to help during a crucial juncture. Your entire team was available throughout on call and assisted in the best possible manner! Even the discharge process was handled extremely well without too many hassles and approval provided! Keep up the great work Akshay and the entire team of PHS!

Shashikant Dingankar,

India- EH&B Operations
Marsh India Insurance Brokers Pvt. Ltd.

Hello Bhushan Kharat,
 I want to appreciate your efforts yesterday for processing my claim and instant response. My son got discharged from Hospital easily. I like your service and instant response. You did a great job Bhushan. Thank you so much and God bless you.

Tarun Saxena,

IT Consultant
Atos Syntel Global Pvt. Ltd.

Dear Bhushan,
 I sincerely appreciate the support and prompt response provided. The last thing one wants to go through such times is administrative hassles, I even didn’t have the Mediclaim card / policy but you and team has managed it very seamlessly right from hospitalization and much to the convenient for me and my family. Thank you so much!

Nilesh Nadiyana,

Manager
ATOS

Dear Vijay / Anoop,
 I want to take the time to thank you Aashish Kundu for the excellent job you have been doing for Paramount and TATA AIG lately. You always behave professionally, cooperative and produce high-quality work. We appreciate all the hard work you have been putting into your work. Would like to bring into your notice that Aashish has developed trust in us to match the client's expected services that's why we are giving Paramount TPA in our all Employer - Employee cases and that help to churn good business and match distinguish service level in industry. Aashish always responds to calls and provide quick solutions which help client to face hassle free experience while taking insurance claims. Good Work Champ

Regards,

Abhishek Haritosh,

Sales Manager
KPG

Dear Manish,
 We truly appreciate your support to Sabir Gori during his most needed time. He lost his newborn and during this time even though being a weekend you guys went out the way to support him and ensured he was not burdened with insurance hassles. Great teamwork guys appreciate all your efforts.

Best regards,

Manisha,

Head HR
Huhtamaki India Ltd.

Dear Manish,
 Lot many Thanks for the support you have given to me when I required it. Despite of being a Sunday your week-off you have given your personal time to my work. Once again I Thank you from Bottom of my Heart.


Thanks & Regards,

Sabir Gori,

Executive
Huhtamaki India Ltd.

Dear TPA Team,
 Greetings!!!
First of all we would like to thank paramount team speacially Mr. Manish & Mr. Suraj for their constant & excellent support to Vista.
We would like to appreciate the support throughout & deliverables as per Vista requirement on or before the timelines. Really appreciated !!!

Regards,

Anjana Bhosale,

Sr. Officer - HR
Vista Processed Foods Pvt. Ltd. (An OSI Group Company)

Dear All,
 I would like to appreciate each and every one who helped me to resolve this Claim from my side. Especially Vikash, Sunil and Kaleem, thanks a lot for your timely manner updates on this towards closure. Much appreciate your efforts. Thank you again.

Thanks & Regards,

Arun Kumar,

Mail & Messaging Administrator, GIS
DXC Technology

Dear Manish and the entire team,
 Today I resumed at the office and the first thing I want to do is to write a mail to you and your entire team conveying my gratitude and appreciation for “THE BEST” Service I received from you. Thank you for the quick turnaround and transparent service at each process step i.e., from estimation/claim approval, buffer approval and the best part is bill settlement. Please treat this mail as “Customer Delight” feedback for your services. Keep it up and all the best.

Thanks & Regards,

Sandeep Deshpande,

Group Head
Human Resource & Administration

Dear Ashley,
 I would like to thank you for the excellent and prompt service provided by you from 10th to 13 th March 2022. I appreciate the way you communicated and fulfilled the commitment of providing the approval in 10-15 minutes after understanding my problem, while in other companies executives have asked to wait for 2 hours for approval. I also value the way you called back and confirmed whether I received the approval mail or not. You were very courteous, helpful and friendly. Your company should be proud to have an asset like you. By having people like you as role models, I am sure that any organization in the service industry will be appreciated for their services more often. Keep up the good work!

Thanks & Regards,

Uday Rane,

Asst. Manager- Graphic Design
Transasia Bio-Medicals Ltd.

Dear Mr. Joshi,
 Really appreciate your prompt response to all the concerns that we have as a customer/ client and getting them resolved immediately. I also would like to applaud you for having reviewed the partial claim of Rs. 3872 and settling it. Overall, I would like to comment that due to your kind intervention, the process for the reimbursement claim went smoothly.
Thank you,

Warm Regards,

Mrs. Vanlalruat Guite,

Chief Operations Officer
Jeevan Aadhar Transformative Aftercare Services Pvt. Ltd.

Dear Benny,
 Thank you for your support in the case of Indrasish Banerjee (RSM B2C) – mother’s demise case. Even on Sunday morning - your instant attention and assistance in this matter helped him to complete the formalities and continue with the funeral process.
Really appreciate your support.

Regards,

Priyanka Desai,

Regional HR – East
Crompton Greaves Consumer Electricals Ltd (CGCEL)

Dear Team Paramount,
 We are pleased to inform you that once again Paramount TPA along with ICICI Lombard has been chosen to serve the Group Health Insurance policy of HFCL. We sincerely appreciate your customer service, how you guys are always available to handle challenging situations, and the excellent work you have demonstrated on every step, especially in our hour of need. Sumit has played a pivotal role with his continuous unmatched support .

Arun Pandey,

Senior Associate, Hero FinCorp

Dear Deshraj/Ritam,
 Thank you guys for all the support and effort provided yesterday that was required for approvals during my hard time there at the hospital. Sometimes, it feels very great when guys like you work in the backend which makes lots of hard processes look very simple and easy.
Thanks again have a nice day. I will try not to disturb you guys 

Vijay Kumar

System Administrator, TEOCO CORPORATION

Dear Rohit,
 I just wanted to drop in a quick line to thank you for your stellar efforts over the last weekend. I was in distress, to say the least when my mother-in-law suffered a Grade 4 subarachnoid brain hemorrhage on Friday night. I was able to get through to contact numbers for Paramount very late at night and I think I would have called you at 3 AM. Not only did you call back promptly in the wee hours of the next morning and helped get hold of the mediclaim cards in record time, but the overall help and guidance you have provided in getting the claims processed smoothly has been tremendous and much needed in the sea of angst and despair that we’re currently swimming through. My extended family is indebted to you and thank you for all the support. It is great to have a TPA partner like Paramount on board!

Kapil Sharma

Vice President | Head of Business Delivery | Private Clients, Barclays

Dear Faizan,
 I am writing this to express my gratitude towards you and Paramount Health Services & Insurance TPA Pvt. Ltd. for making my experience smooth and hassle-free during my recent claim process. This was my first experience with them and I was really nervous about the claim process. The continuous support given by you helped me get through the process without any problems. You were always there to help me with all the queries. The claim process is also very simple. A big thank you to you for all your support.

Vijay Pandey

Software Engineer, Gartner Inc.

 I would like to place on record my sincere appreciation and the support that was extended during this difficult time of hospitalization. In so many years of my working with various organizations and teams, I must say what this team managed to do for me was extraordinary and unbelievable. Special call out to Karan and Amit for making this happen. Thank you once again from the bottom of my heart.

Ritesh Agarwal

Director Strategic Accounts | Ciena

Hi Aashish,
 I greatly appreciate what you and the other Paramount staff did for the settlement of all my medical claims. Initially, I thought the settlement process will take time after looking at the points given in deficiency letters but I was able to get them through with your support later on. Thanks to the team for providing the online option for submitting documents (on the Paramount portal), this made the settlement process easy in those difficult times. At a point in time, I was also not expecting to recover deducted amounts (Hospital discount/medical bill) but because of Paramount teams, continuous follow-up with the hospital the refund was possible for me. Excellent work!

Sachin Singhal

Advisor - Global Service Line – Fixed Assets & Reconciliation Group Services - Finance & Accounting Services

Dear Vinod and Nishant,
 Thank you very much for your patience and support throughout. Both of you symbolized the customer-centricity which every successful organization aspires for. It is because of the ardent efforts of you all that Paramount Health Services is recognized as the best in the sector. Thank you again! Wishing you all the success. Stay safe and take care.

Prashik Gajbhiye

Chief Manager - Sterlite

Hi Amit,
 Thank you very much for your patience and support throughout. Thank you so much for your continuous support throughout the process. Your ongoing support made it easier for me to complete billing-related hospital formalities. Really appreciate your help. Now since my mother has been discharged, let me know the process to claim pre and post hospitalization bills under COVID Kawach. Looking forward to hearing from you.

Akanksha Saxena

Senior Manager - KPMG

Dear Dr. Suman Ma'am,
 Greetings from Zoom Insurance Brokers..!! We all know that there is a sudden surge in the number of COVID-19 cases in the past couple of weeks across most states. I would like to appreciate you & your team for an outstanding job and excellent effort in arranging oxygen beds for our Max life client’s employee on 28th Apr'21 in the need of the hour. We express our sincere gratitude to you and your team. Thank you for your cooperation. Thanks a lot for your kind help and support always. Looking forward to forging a strong relationship with you and your company.

Safrula

Director - Business Development, Zoom Insurance Brokers

Dear Ma’am,
 We don’t have words for your efforts in doing more than what can be expected in these tough times. You have always been a support and been available for any help/suggestions I have personally banked upon. You are a marvelous human being and such gratitude which I am sure is just one of a case out of so many you and your team have been helping since the last couple of weeks and saved lives of so many that one cannot imagine. God bless you and your team for this terrific support. Take care of yourself as this is not the end and we all have to come over this situation and we too shall fight this time to see happy times again.

Mr. Ashish Jalan

Director - Zoom Insurance Brokers Pvt. Ltd.

Hi Amit,
 I want to say special thanks for all the support you are providing during this tough time. I will give you 10 out of 10 for the fantastic service.
Thanks

Shashank Rekhi

PMO, Ciena

 Thank you so much Anshul and Puneet for all your support during the last week. My mom got discharged today and I must say that the entire discharge process was flawless. I saw patients waiting for the approval for hours but my approval came within minutes. Really appreciate all the support!

Gaurav Bajaj

Assistant Vice President – HR Business Partner Max Life Insurance Co. Ltd.

Hi Anoop,
 Would like to appreciate Aashish for the extended support he provided to our employees round the clock. His support is indeed appreciated by many of our employees and there is no much follow up required which is quite impressive. Would like to say thank you for his service and indeed yours too for support you provided on Ankur Jain case.
Thanks

Gurneer Kaur

HR Advisor, India Rio Tinto

Dear Priyank,
 I would like to thank you so much for your help in organizing the last-minute approval for my mother's surgery. You made me feel relaxed and I have received my cashback without any problem. You have no idea how great and positive impression you have left about your services. I'm so happy to see your hard work resulting in such success! You have always been up in helping us and influencing the rest of the team to have a similar attitude. Your passion for the job is what makes you an incredible person to work with. Keep up the good work.
Thanks Thanks

Ruchir Sharma

Deputy Manager - Customer Retention Team Max Life Insurance Company Ltd.

Hope you are doing well!
 I wanted to reach out to you to let you know how much we appreciate the help that Amit has provided to our employees in India here at Ciena. During this difficult time of COVID19, we all the more appreciate all the effort and work that Amit has put into supporting our Benefits team, but most importantly, our employees in India. Especially during this time when we need the most support, Amit has worked around the clock all week long (including the weekends). We are very aware that our employees are not always the easiest to work with. Amit’s work has been greatly invaluable to us. He is a great partner and support to Neha, who keeps us updated on all his support. From our Benefits team here at Ciena, we wanted to express to you how much we appreciate Amit and the amazing service he has been providing to us during these challenging times! Thanks !

David Liu, ASA, MAAA

Leader, Global Benefits Ciena

Hello All,
 Thanks for the support. Anoop thank you so much for continuously helping me in this matter. Your effort to provide me with cashless in non-network hospital. I can’t forget about this, now my mother has been discharged. You took this as a personal issue and helped me. I can’t express my gratitude enough to you especially in this COVID19 situation. Appreciate Anoop and his way of working which was very helpful for me and my mother as well. Anytime I called him, during this treatment he was always ready for an immediate solution for me. Again thank you so much Anoop. Sneha thank you so much for the support.

Sibaprasad Panigrahi

Manager- R&D. MARELLI (INDIA) PRIVATE LIMITED – TSC.

Respected Saurabh Sir,
 A big thank you to you and your team for such a nice CX - Customer Experience. I had submitted 3 claims and the help and response that I have received from you and your team in this lockdown are overwhelming. My each and every phone call and email were received and things were resolved very smoothly and fast. I am in the service industry since 2008 in Max New York Life, then Max Life and now Max Skill First. You depict the true values of Max Life of Caring, Collaboration, Customer Obsession & Growth Mindset. You also remind me of the values of my MSF Excellence, Credibility, Sevabhav, Collaboration & Innovation. I have received the claim of 4616379 & 4598149. I have also received the Pre Settlement mail of claim 4634513. It is not about the money but the experience that I received midst the pandemic COVID-19 and lockdown are very human and heart touching. I will rate my CX with a 5 Star. Keep helping and touching the lives of people. # YOU ARE THE DIFFERENCE

Shilpa Dodia

Sr Manager - Learning & Development Max Skill First

Dear Vinod,
 The medical claim has settled. I am writing to thank you for the swift and efficient way the claim was settled. You are the best at your job and were very supportive throughout the process. Thank you.

Pawan Kumar Sharma

Exicom Tele-Systems Limited

Hi Sunil,
 I would like to thank you for all the help/assistance you have been providing me with all my claims. You are always ready to help and are reachable. Appreciate, your commitment to making my life easy throughout the claim process. Thanks again for all your help to date. Hoping for the same association going forward. Thank you.

Manuj Garg

DXC Technology

Hi Sathya and Anoop,
 A big thank you for arranging the doctor’s session on Covid-19. I know it was not easy to arrange this session in such a difficult time. Really want to appreciate the follow-through to get this arranged through an experienced doctor. The session had a tremendous response from employees and was just apt for this time. Please stay safe and take care!

Swati Arora

Manager- Country Management HRD - AT&T Group

Hi Rishabh,
 A special thanks to you for the excellent and proactive support in managing this cashless transaction successfully. Well done Rishabh!!!!! I would like to place on record this appreciation for you for the immense services provided to me. It was Simply first class. I am grateful to you and Paramount Health Services. I am impressed with stupendous and fantabulous turnaround time in managing expectation of USSH and myself. Your services were superb in handling this case. I did not face any problem in getting this cashless transaction done for the hospitalisation with USSH thru your superb support and co-operation. You have managed it very seamlessly. You have proven yourself as a “STAR PERFORMER”. You are the valuable asset for your organisation and such timely services from you will take your organisation to the next level. I wish you a good luck and all the best for your future assignment in your organisation.

Shyamala Borkar

Director IT - Kellogg India Private Limited.

Dear Mr. Varshneya,
 I would like to thank you from the core of my heart for your all-out and untiring support extended during hospitalization of my mother, Mrs. Sudha Sethi from January 27, 2020, to February 2, 2020, at Max Hospital- Saket, Delhi. Right from the day when she was admitted till discharged, you were in constant touch with me at regular intervals and provided all requisite comfort be it pertaining to insurance claim approvals, room upgrade, advise on certain critical checks and findings, morale support and quick settlement of insurance claim at the time of discharge on Sunday i.e. February 2, 2020. I really admire your helping traits as you were not even shying away to discuss and provide all-out support at odd timings and even on Sunday (February 2, 2020) as well. You are really a very kind and noble person with helping attitude and I pray to almighty to bless you and your family always with your cherished desires all times to come! Tons of thanks again!

Raman Sethi

Director – Tax, India - DXC Technology

Dear Mr. Mohammad & Paramount TPA team,
 I would like to extend my heartfelt thanks to Mr. Mohammad for the great support, you had rendered to me on my Mother’s cashless hospitalization proceedings. You were very helpful, patient, accommodative in resolving all the documental needs and helped through timely interaction and ultimately ensured that the cashless claim was approved without any big hindrances on 7th Jan. I have been trying to write to you / your organization to express my positive feedback in this regard, but could not do it immediately as I have been unwell for the last 3-4 days. Just that I am better today and found some quick time, writing to you now. I admire and appreciate your commitment, follow up on this entire process. Once again, Thank you very much Mr. Mohammad or the all the support you rendered.

S. Venkatasubramanian

FSS – Systems & Support

Dear Team,
 Greetings from GMR Varalakshmi Foundation! I have been meaning to write to you for quite some time. I receive the Daily Health Tips from Paramount, which I find quite useful. I really appreciate the efforts of Paramount team in putting together these things on a daily basis. The way it is presented along with pictures, texts etc, is quite attractive. And Monthly Magazine, I actually wait at the end of every month to receive it. It is quite wholesome with all required elements in it. There are titbits on workout, taking good care of our health, self-improvement, myth busters etc. I forward it to all our team as well so that they could benefit from this. Once again want to reiterate that you are doing a Fantastic Job! Keep going. Happy and Healthy week ahead to you all!

Sushma Bhalkikar

Head – HR (CSW) - GMR Varalakshmi Foundation

 I would like to express my sincere thanks to "RSGI Paramount Team". The prompt response for the approval and sanctioning of the claim for my Cataract operation on 20/06/2018, was "incredible". Paramount seems to be a perfect choice as TPA by Royal Sundaram.

Pravinkumar Padwalkar

Royal Sundaram Life Line Policy Holder

 I have received the reimbursement amount in my bank account. I am pleasantly surprised to see it come through so fast. Very impressed and pleased with the customer service provided by you.

Viral Thakkar

Director IT - Kellogg India Private Limited.

 First of all, we would like to put on record the wonderful job done by you and your team handling HUL portfolio. The claim settlement TAT's have shown a welcome improvement in 2013 over 2012. We heartily appreciate your efforts and congratulate the entire team. We expect you to keep up the great work and raise the service standards to higher levels in 2014. Secondly, we also appreciate the new initiative of sending auto e-mailers providing status of the claims, especially in case of Cashless claims. This is really helpful and adds to customer satisfaction.

Sunil Bhagchandani

Manager - Aon Global Insurance Brokers Pvt Ltd

 I would like to put on record the wonderful service / response given by the Paramount team especially Mr. Ranjit Patil, during all my interactions with them during the claims for my Dad’s hospitalization due to failing health and his demise. His temperament, ownership of job and customer services are some of the attributes which are truly commendable.

Behram N. Rabadi

Deputy General Manager - Godrej & Boyce Mfg. Co. Ltd.

 There are no other words to say except Thank you very much for providing me the hospitalization bills incurred for my father’s Angioplasty surgery. Slowly, He is recovering from it. Definitely I will refer about your Health policies to my colleagues. I would like to appreciate Paramount team, especially Mr. Prathamesh Manjrekar, CRM Dept, Paramount TPA. for his kind prompt coordination & guidance regarding cashless claim. My father was admitted in Ruby Hall Hospital Pune for Angioplasty and during this period whatever query and issues I raised to Prathamesh, he has given me proper solution. He has very good knowledge also. Thanks to Syntel Risk Managment Team for having such good policies for employees’ parents. Thanks to Paramount TPA for their prompt service. Ones again, Thanks Paramount team for your kind & polite support and help.

Manishdeo N. Patil

Syntel International Private Limited.

 This makes me to place on record the excellent customer service experienced by me during my two visits to your office on 9th and 15th Dec 2016. As soon as I stepped into your office, I was promptly and cordially received by the staff ladies at reception counter. They were seen attending to everybody willingly. I may further add that Miss Mayura, the concerned person attending to settlement of my bills approached me immediately and guided properly to resolve the query. This has helped me to place the claim for settlement in proper manner. Sir, since I worked as Senior Manager in State Bank of India, it is my utmost duty to report the good work done in your Organisation, hence this letter. Thanking you and all the best for your future growth.

Dhanaji Anaji Jadhav

Senior Manager - State Bank of India

 Congratulations to the Paramount family for completing 20 years in the business.On this occasion, we wish you and your team many more years of prompt and successful servicing. We appreciate the excellent and consistent service that the Paramount team has been providing to ABP Pvt.Ltd. for over a decade now. We are happy to be associated with you and look forward to a long term business association. Keep up the good work and sustain your service standard.

Ms. Zara Basrai

Group Company Secretary - ABP