Customer Testimonial

Ritesh Agarwal - Director Strategic Accounts | Ciena

I would like to place on record my sincere appreciation and the support that was extended during this difficult time of hospitalization. In so many years of my working with various organizations and teams, I must say what this team managed to do for me was extraordinary and unbelievable.
Special call out to Karan and Amit for making this happen.
Thank you once again from the bottom of my heart.

Sachin Singhal- Advisor - Global Service Line – Fixed Assets & Reconciliation Group Services - Finance & Accounting Services

Hi Aashish,
I greatly appreciate what you and the other Paramount staff did for the settlement of all my medical claims. Initially, I thought the settlement process will take time after looking at the points given in deficiency letters but I was able to get them through with your support later on. Thanks to the team for providing the online option for submitting documents (on the Paramount portal), this made the settlement process easy in those difficult times.
At a point in time, I was also not expecting to recover deducted amounts (Hospital discount/medical bill) but because of Paramount teams, continuous follow-up with the hospital the refund was possible for me. Excellent work!

Prashik Gajbhiye- Chief Manager - Sterlite

Dear Vinod and Nishant,
Thank you very much for your patience and support throughout.
Both of you symbolized the customer-centricity which every successful organization aspires for.
It is because of the ardent efforts of you all that Paramount Health Services is recognized as the best in the sector.
Thank you again!
Wishing you all the success.
Stay safe and take care.

Akanksha Saxena- Senior Manager - KPMG

Hi Amit,
Thank you so much for your continuous support throughout the process. Your ongoing support made it easier for me to complete billing-related hospital formalities.
Really appreciate your help. Now since my mother has been discharged, let me know the process to claim pre and post hospitalization bills under COVID Kawach.
Looking forward to hearing from you.

Safrula- Director - Business Development, Zoom Insurance Brokers

Dear Dr. Suman Ma'am,
Greetings from Zoom Insurance Brokers..!!
We all know that there is a sudden surge in the number of COVID-19 cases in the past couple of weeks across most states.
I would like to appreciate you & your team for an outstanding job and excellent effort in arranging oxygen beds for our Max life client’s employee on 28th Apr'21 in the need of the hour.
We express our sincere gratitude to you and your team. Thank you for your cooperation. Thanks a lot for your kind help and support always.
Looking forward to forging a strong relationship with you and your company.

Mr. Ashish Jalan- Director - Zoom Insurance Brokers Pvt. Ltd.

Dear Ma’am,
We don’t have words for your efforts in doing more than what can be expected in these tough times.
You have always been a support and been available for any help/suggestions I have personally banked upon.
You are a marvelous human being and such gratitude which I am sure is just one of a case out of so many you and your team have been helping since the last couple of weeks and saved lives of so many that one cannot imagine.
God bless you and your team for this terrific support.
Take care of yourself as this is not the end and we all have to come over this situation and we too shall fight this time to see happy times again.

Shashank Rekhi- PMO, Ciena

Hi Amit,
I want to say special thanks for all the support you are providing during this tough time. I will give you 10 out of 10 for the fantastic service.
Thanks

Gaurav Bajaj- Assistant Vice President – HR Business Partner Max Life Insurance Co. Ltd.

Thank you so much Anshul and Puneet for all your support during the last week.
My mom got discharged today and I must say that the entire discharge process was flawless. I saw patients waiting for the approval for hours but my approval came within minutes. Really appreciate all the support!

Gurneer Kaur- HR Advisor, India Rio Tinto

Hi Anoop,
Would like to appreciate Aashish for the extended support he provided to our employees round the clock.
His support is indeed appreciated by many of our employees and there is no much follow up required which is quite impressive. Would like to say thank you for his service and indeed yours too for support you provided on Ankur Jain case.
Thanks

Ruchir Sharma- Deputy Manager - Customer Retention Team Max Life Insurance Company Ltd.

Dear Priyank,
I would like to thank you so much for your help in organizing the last-minute approval for my mother's surgery. You made me feel relaxed and I have received my cashback without any problem.
You have no idea how great and positive impression you have left about your services. I'm so happy to see your hard work resulting in such success!
You have always been up in helping us and influencing the rest of the team to have a similar attitude. Your passion for the job is what makes you an incredible person to work with.
Keep up the good work.
Thanks

David Liu, ASA, MAAA- Leader, Global Benefits Ciena

Hope you are doing well!
I wanted to reach out to you to let you know how much we appreciate the help that Amit has provided to our employees in India here at Ciena.
During this difficult time of COVID19, we all the more appreciate all the effort and work that Amit has put into supporting our Benefits team, but most importantly, our employees in India. Especially during this time when we need the most support, Amit has worked around the clock all week long (including the weekends). We are very aware that our employees are not always the easiest to work with. Amit’s work has been greatly invaluable to us. He is a great partner and support to Neha, who keeps us updated on all his support.
From our Benefits team here at Ciena, we wanted to express to you how much we appreciate Amit and the amazing service he has been providing to us during these challenging times!
Thanks !

Sibaprasad Panigrahi -Manager- R&D. MARELLI (INDIA) PRIVATE LIMITED – TSC.

Hello All,
Thanks for the support.
Anoop thank you so much for continuously helping me in this matter. Your effort to provide me with cashless in non-network hospital. I can’t forget about this, now my mother has been discharged. You took this as a personal issue and helped me. I can’t express my gratitude enough to you especially in this COVID19 situation. Appreciate Anoop and his way of working which was very helpful for me and my mother as well. Anytime I called him, during this treatment he was always ready for an immediate solution for me. Again thank you so much Anoop.
Sneha thank you so much for the support.

Shilpa DodiaSr Manager - Learning & Development Max Skill First

Respected Saurabh Sir,
A big thank you to you and your team for such a nice CX - Customer Experience. I had submitted 3 claims and the help and response that I have received from you and your team in this lockdown are overwhelming. My each and every phone call and email were received and things were resolved very smoothly and fast.
I am in the service industry since 2008 in Max New York Life, then Max Life and now Max Skill First. You depict the true values of Max Life of Caring, Collaboration, Customer Obsession & Growth Mindset. You also remind me of the values of my MSF Excellence, Credibility, Sevabhav, Collaboration & Innovation.
I have received the claim of 4616379 & 4598149. I have also received the Pre Settlement mail of claim 4634513. It is not about the money but the experience that I received midst the pandemic COVID-19 and lockdown are very human and heart touching.
I will rate my CX with a 5 Star. Keep helping and touching the lives of people. # YOU ARE THE DIFFERENCE

Pawan Kumar Sharma- Exicom Tele-Systems Limited

Dear Vinod,
The medical claim has settled. I am writing to thank you for the swift and efficient way the claim was settled. You are the best at your job and were very supportive throughout the process. Thank you.

Manuj Garg- DXC Technology

Hi Sunil,
I would like to thank you for all the help/assistance you have been providing me with all my claims. You are always ready to help and are reachable. Appreciate, your commitment to making my life easy throughout the claim process. Thanks again for all your help to date. Hoping for the same association going forward.
Thank you.

Swati Arora Manager- Country Management HRD - AT&T Group

Hi Sathya and Anoop,
A big thank you for arranging the doctor’s session on Covid-19. I know it was not easy to arrange this session in such a difficult time. Really want to appreciate the follow-through to get this arranged through an experienced doctor. The session had a tremendous response from employees and was just apt for this time.
Please stay safe and take care!

Shyamala Borkar Director IT - Kellogg India Private Limited.

Hi Rishabh,
A special thanks to you for the excellent and proactive support in managing this cashless transaction successfully. Well done Rishabh!!!!!
I would like to place on record this appreciation for you for the immense services provided to me. It was Simply first class. I am grateful to you and Paramount Health Services.
I am impressed with stupendous and fantabulous turnaround time in managing expectation of USSH and myself. Your services were superb in handling this case. I did not face any problem in getting this cashless transaction done for the hospitalisation with USSH thru your superb support and co-operation. You have managed it very seamlessly. You have proven yourself as a “STAR PERFORMER”. You are the valuable asset for your organisation and such timely services from you will take your organisation to the next level.
I wish you a good luck and all the best for your future assignment in your organisation.

Raman Sethi Director – Tax, India - DXC Technology

Dear Mr. Varshneya,
I would like to thank you from the core of my heart for your all-out and untiring support extended during hospitalization of my mother, Mrs. Sudha Sethi from January 27, 2020, to February 2, 2020, at Max Hospital- Saket, Delhi.
Right from the day when she was admitted till discharged, you were in constant touch with me at regular intervals and provided all requisite comfort be it pertaining to insurance claim approvals, room upgrade, advise on certain critical checks and findings, morale support and quick settlement of insurance claim at the time of discharge on Sunday i.e. February 2, 2020. I really admire your helping traits as you were not even shying away to discuss and provide all-out support at odd timings and even on Sunday (February 2, 2020) as well.
You are really a very kind and noble person with helping attitude and I pray to almighty to bless you and your family always with your cherished desires all times to come! Tons of thanks again!

S. Venkatasubramanian- FSS – Systems & Support

Dear Mr. Mohammad & Paramount TPA team,
I would like to extend my heartfelt thanks to Mr. Mohammad for the great support, you had rendered to me on my Mother’s cashless hospitalization proceedings.
You were very helpful, patient, accommodative in resolving all the documental needs and helped through timely interaction and ultimately ensured that the cashless claim was approved without any big hindrances on 7th Jan.
I have been trying to write to you / your organization to express my positive feedback in this regard, but could not do it immediately as I have been unwell for the last 3-4 days. Just that I am better today and found some quick time, writing to you now.
I admire and appreciate your commitment, follow up on this entire process. Once again, Thank you very much Mr. Mohammad or the all the support you rendered.

Sushma Bhalkikar - Head – HR (CSW) - GMR Varalakshmi Foundation

Dear Team,
Greetings from GMR Varalakshmi Foundation! I have been meaning to write to you for quite some time. I receive the Daily Health Tips from Paramount, which I find quite useful. I really appreciate the efforts of Paramount team in putting together these things on a daily basis. The way it is presented along with pictures, texts etc, is quite attractive. And Monthly Magazine, I actually wait at the end of every month to receive it. It is quite wholesome with all required elements in it. There are titbits on workout, taking good care of our health, self-improvement, myth busters etc. I forward it to all our team as well so that they could benefit from this. Once again want to reiterate that you are doing a Fantastic Job! Keep going.
Happy and Healthy week ahead to you all!

Pravinkumar Padwalkar - Royal Sundaram Life Line Policy Holder

I would like to express my sincere thanks to "RSGI Paramount Team". The prompt response for the approval and sanctioning of the claim for my Cataract operation on 20/06/2018, was "incredible". Paramount seems to be a perfect choice as TPA by Royal Sundaram.

Viral Thakkar - Director IT - Kellogg India Private Limited.

I have received the reimbursement amount in my bank account. I am pleasantly surprised to see it come through so fast. Very impressed and pleased with the customer service provided by you.

Sunil Bhagchandani - Manager - Aon Global Insurance Brokers Pvt Ltd

First of all, we would like to put on record the wonderful job done by you and your team handling HUL portfolio. The claim settlement TAT's have shown a welcome improvement in 2013 over 2012. We heartily appreciate your efforts and congratulate the entire team. We expect you to keep up the great work and raise the service standards to higher levels in 2014. Secondly, we also appreciate the new initiative of sending auto e-mailers providing status of the claims, especially in case of Cashless claims. This is really helpful and adds to customer satisfaction.

Behram N. Rabadi - Deputy General Manager - SGodrej & Boyce Mfg. Co. Ltd.

I would like to put on record the wonderful service / response given by the Paramount team especially Mr. Ranjit Patil, during all my interactions with them during the claims for my Dad’s hospitalization due to failing health and his demise. His temperament, ownership of job and customer services are some of the attributes which are truly commendable.

Viral Thakkar - Director IT - Kellogg India Private Limited.

I have received the reimbursement amount in my bank account. I am pleasantly surprised to see it come through so fast. Very impressed and pleased with the customer service provided by you.

Manishdeo N. Patil - Syntel International Private Limited.

There are no other words to say except Thank you very much for providing me the hospitalization bills incurred for my father’s Angioplasty surgery. Slowly, He is recovering from it. Definitely I will refer about your Health policies to my colleagues. I would like to appreciate Paramount team, especially Mr. Prathamesh Manjrekar, CRM Dept, Paramount TPA. for his kind prompt coordination & guidance regarding cashless claim. My father was admitted in Ruby Hall Hospital Pune for Angioplasty and during this period whatever query and issues I raised to Prathamesh, he has given me proper solution. He has very good knowledge also. Thanks to Syntel Risk Managment Team for having such good policies for employees’ parents. Thanks to Paramount TPA for their prompt service. Ones again, Thanks Paramount team for your kind & polite support and help.

Dhanaji Anaji Jhadhav - Senior Manager - State Bank of India

This makes me to place on record the excellent customer service experienced by me during my two visits to your office on 9th and 15th Dec 2016. As soon as I stepped into your office, I was promptly and cordially received by the staff ladies at reception counter. They were seen attending to everybody willingly. I may further add that Miss Mayura, the concerned person attending to settlement of my bills approached me immediately and guided properly to resolve the query. This has helped me to place the claim for settlement in proper manner. Sir, since I worked as Senior Manager in State Bank of India, it is my utmost duty to report the good work done in your Organisation, hence this letter. Thanking you and all the best for your future growth.

Ms. Zara Basrai - Group Company Secretary - ABP

Congratulations to the Paramount family for completing 20 years in the business.On this occasion, we wish you and your team many more years of prompt and successful servicing. We appreciate the excellent and consistent service that the Paramount team has been providing to ABP Pvt.Ltd. for over a decade now. We are happy to be associated with you and look forward to a long term business association. Keep up the good work and sustain your service standard.

Poonam Gidwani - Raopura CBO 2, National Insurance Co. Ltd.

Paramount TPA Baroda is giving us excellent and outstanding services. The revert time for any query posed by us is very minimum. The behavior with customers and others is also very courteous and polite. Claims are also settled promptly and the cashless service is also very hassle-free and timely. In all it is an outstanding performance.